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Microdose Mushrooms
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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

The shipping method you select and your location will determine the delivery time. Orders are normally processed and shipped in 1-3 business days.
Click the “Account Button” on the top right, enter your email, and click on register.
You can modify your shipping address by logging into your account, going to the “My Account:” area, and updating your address information. In order to alter the address before your order ships, please get in touch with customer care as soon as possible if it has already been placed.
As soon as your order ships, you will receive an email with a tracking number. This number can be used to track your order on the website of the shipping company.
We are concerned about your security. Only when you choose to have your credit card information kept for future purchases is it safely encrypted. In your account settings, you have the option to control or delete any payment information that has been saved.

Based on local tax laws and your shipping address, sales tax is applied. During checkout, the amount will be computed and shown.

We export to a wide range of nations. For shipping information about your specific country please get in touch with our customer service.
Whenever possible, we attempt to combine your items into a single package. However, your order can be divided into many shipments based on availability and delivery arrangements. For every package, you’ll get a notification and tracking information.
If you need to swap an item

Returns and Exchanges

Most items can be returned to us within 30 days after purchase as long as they are undamaged, in their original packaging, and with all of the tags still on. Certain products, such as clearance or last sale items, might not be returnable.
Kindly provide your order number and information regarding the faulty item to our customer service team as soon as possible. Along with information on how to return the incorrect item, we will make arrangements for the correct item to be supplied.

If your order arrived damaged, take a picture of the broken item and its packaging and get in touch with customer service straight away. We’ll walk you through the replacement or refund procedure.

The return address and any special instructions for mailing your item will be sent to you once our customer care has authorized the return. Make sure the return authorization slip is inside the shipment.

Our customer service representatives are available by live chat on our website or by visiting Contact Us page and filling out the form.

After placing your order, if you discover the shipping address is off, please get in touch with customer service right away. We are able to amend the address if your order hasn’t been processed yet. It might be necessary for you to work with the carrier if it has already shipped.

If an order hasn’t been processed yet, you can modify or cancel it. Please get in touch with customer service as soon as you can to make adjustments or cancel appointments.

Yes, we frequently allow pre-orders for things that are sold out but will likely replenish. For information on availability and anticipated resupply dates, contact our customer support. 

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